Privacy policy

Privacy Policy

 

This Privacy Policy (“Policy”) describes how Amviant Technologies Private Limited (“Amviant,” “we,” “our,” “us”) and its brand Indoroute collect, use, disclose, and protect your information when you use our website, mobile application, or related services (“Platform”).

By using the Platform, you consent to the collection and use of information as described in this Policy.

1. Scope

This Policy applies to all users of the Indoroute platform, including drivers, fleet operators, business clients, and individual users who access Amviant’s technology products and services related to transport, tracking, or fleet management.

2. Information We Collect

We collect the following categories of information:

a) Personal Details

  • Name, phone number, email address, and business contact details
  • Identity verification documents (PAN, GST, Aadhaar, etc.)
  • Vehicle and driver identification details

b) Device & Location Data

  • GPS coordinates, travel routes, and real-time tracking information
  • Device model, operating system, IP address, and IMEI/Device ID
  • App usage logs, crash data, and performance insights

c) Financial & Transactional Data

  • Payments made via UPI, cards, or wallets within the app
  • Billing records, service charges, and wallet transactions

d) Technical & Analytics Data

  • Cookies, log files, and analytics used for performance optimization
  • User preferences and interaction patterns on the website/app

3. How We Use Your Information

We process this data to:

  • Deliver and manage logistics, GPS, and FASTag-based services
  • Verify identity and authenticate users
  • Communicate alerts, updates, and account notifications
  • Process payments and maintain wallet balances
  • Improve system performance and develop new features
  • Comply with legal, tax, and regulatory obligations
  • Prevent fraud, unauthorized use, or security breaches

4. Data Sharing

Your data may be shared with:

  • Service partners (technology, analytics, and payment providers)
  • Affiliates and subsidiaries of Amviant for business operations
  • Government or law enforcement authorities when required by law
  • Third-party vendors who support Amviant’s infrastructure

We do not sell or rent personal information for marketing purposes.

5. Data Storage & Security

  • All information is stored on secure servers within India.
  • Encryption and access controls are applied to protect your data.
  • While we take every precaution, Amviant cannot guarantee absolute security due to the nature of the internet.

6. User Rights

You have the right to:

  • Access and review your personal data
  • Request corrections or deletion
  • Withdraw consent for data processing
  • Restrict certain types of processing

Requests can be sent to:
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7. Cookies & Tracking

The Platform uses cookies to enhance user experience and analyze traffic.
You can disable cookies in your browser settings, but doing so may affect site functionality.

8. Data Retention

We retain data only for as long as necessary to:

  • Provide services
  • Ful fill legal obligations
  • Resolve disputes or enforce our terms

Inactive accounts or expired data are deleted or anonymized after a reasonable period.

9. Updates to This Policy

Amviant may update this Policy periodically.
Changes will be posted on this page with an updated revision date.
Your continued use after any update constitutes your acceptance of the revised terms.

10. Contact Us

For questions, feedback, or complaints regarding this Privacy Policy:
Amviant Technologies Private Limited
📩 support@indoroute.com
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